Case Study
Charlotte Pipe and Foundry Company
Challenge
A family-owned company, Charlotte Pipe and Foundry strives to put people first. That’s why, when we were looking for an EAP partner with a robust offering and a nationwide presence, we looked to MYgroup. We knew that investing in an assistance program that offers services that benefit the health and well-being of our staff is a good business move and a good people-move. When we realized we had a true need in our first-line managers all the way up to our executive team to have discussions around mental health and supporting people in crisis, we looked to MYgroup for training opportunities.
Solution
Previously, Charlotte Pipe and Foundry had an EAP partner that could not keep up with the growth spurt we were experiencing. We had five satellite plants and were adding a sixth one, all located in various parts of the country. We needed an EAP that had resources available to our employees, regardless of their location. MYgroup fit the bill. We also liked the experience level of the clinicians offered, the 24/7 service hours and the focus on confidentiality. We have been very impressed with the level of service we have received.
When we needed resources to give our managers ways to support their staff, we looked to MYgroup for training. Charlotte Pipe and Foundry selected “Recognizing a Troubled Employee” to provide our managers with skills to work with people in crisis and specific ways that we can help support each other. MYgroup was willing to customize the material for us. They took the time beforehand to understand our unique needs and adjusted the content accordingly. MYgroup also worked closely with us to match their skilled facilitator to our audience here at Charlotte Pipe and Foundry. All of this effort to make sure we had what we needed went a long way with us. We truly consider MYgroup to be one of our most valuable partners.
Results
In terms of living out our culture of putting people first, MYgroup has given us many important tools. The EAP is always there for our team, and we rely on it to give our people the support they need. MYgroup helps us normalize the conversation around mental health and helps equip us with resources to support each other. Specifically, the training sessions we have recently added have empowered us to know what to look for and what we can do to help. And, when we need more help, we know MYgroup is there for us and has the resources and support we need.
