Comprehensive, clinically led support for people and the organizations they power.

Employee Assistance Program

What is an EAP?

An employee assistance program (EAP) gives your people a confidential, no-cost place to turn when life gets complicated. Whether someone is navigating stress, relationship challenges, substance use, grief, legal questions, or financial pressure, an EAP connects them with professional support.

But not every EAP works the same way. While some operate as a phone number and a provider directory, MYgroup operates as a partner. When your people call us, they reach a licensed clinician who listens, assesses, and personally connects them to the right care. From that first conversation through follow-up, a dedicated clinical care partner stays involved to make sure they get the full spectrum of support they need.

Advantages of a standalone EAP

  • My I-just-need-someone-to-support-me-right-now partner.
    Our EAP covers the full spectrum of what your people might be dealing with: stress, anxiety, relationship challenges, grief, substance use, and more. Support is available 24/7/365 through in-person, virtual, telephonic, or chat counseling, plus BetterHelp for flexible online therapy and Togetherall for anonymous peer support.
  • With 55,000+ providers in 200+ countries, we meet people where they are.
    Services extend to eligible family members and continue through life transitions including bereavement, retirement, and post-termination. 80% of cases are resolved within the EAP model, with no additional insurance costs to the individual or the organization.

How to choose an EAP provider

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People Assistance Programs

Employee Engagement

People do their best work when they know support is there if they need it. Research consistently shows that access to an EAP reduces absenteeism, lowers workplace distress, and increases both productivity and job satisfaction. When your people know they have somewhere to turn, they stay more focused, more present, and more connected to their work.

The key is making sure they actually use it. That’s why MYgroup provides unlimited promotional materials, monthly newsletters, webinars, and a dedicated account manager who helps keep your program visible and top of mind. An EAP only works if people know and trust it.

Management Tools

When sensitive situations arise, your leaders shouldn’t have to figure it out alone. MYgroup gives managers, supervisors, and HR teams direct access to clinical professionals who can help them navigate everything from a difficult conversation to a formal referral to a workplace crisis.

We stay involved from the first call through resolution. That means unlimited management consultations, a dedicated formal referral coordinator who provides feedback at every stage, substance abuse screening, fitness for duty coordination, and critical incident response with rapid on-site deployment.

Specialized Programs

Student Assistance Program

My here-when-midterm-tests-become-emotional-tests partner. College is more than coursework. Our student assistance program (SAP) gives learners confidential, no-cost access to professional support for the personal challenges that can quietly derail an education. From stress and relationship issues to grief, substance use, and financial pressure, help is available 24/7/365.

Built for the realities of student life. A strong local provider network means students can access care close to where they live, not just on campus. Support is available in-person, virtually, by phone, or by chat, so it fits around class schedules, jobs, and everything else students are juggling.

First Responder Assistance Program

My there-for-me-when-the-going-gets-tough partner. First responders face things most people never will. Our first responder assistance program (FRAP) provides long-term clinical support with providers who are experienced in trauma, PTSD, and the unique culture of first responder work. Help is available 24/7/365 through in-person, virtual, telephonic, or chat counseling. And like all our people assistance programs, participation in our FRAP is completely confidential, so even those who might be reluctant can feel safe.

Designed for sustained resilience, not just crisis response. Annual well-being checks help normalize mental health support before a breaking point. When a critical incident does happen, our response team deploys quickly with on-site support, organizational briefings, and follow-up care.

Member Assistance Program

My has-my-back-through-thick-and-thin partner. Associations and member organizations face industry-specific challenges that a generic program can’t address. Our member assistance program (MAP) provides 24/7/365 clinical support tailored to your membership, with in-person, virtual, telephonic, and chat counseling available to members and eligible dependents.

The same high-touch model, built around your members. Support extends beyond counseling sessions with tools like Togetherall for anonymous online peer support, BetterHelp for flexible virtual therapy, and global coverage in 200+ countries and 140+ languages. Your members get the same concierge-level care that defines everything we do.

Healthcare Assistance Program

My understands-what-caring-for-everyone-else-costs-you partner. Healthcare professionals face emotional demands that most workplaces never touch: compassion fatigue, moral injury, and the daily weight of life-and-death decisions. Our healthcare assistance program (HAP) provides 24/7/365 clinical support with providers who understand the realities of working in clinical environments.

Proactive support that fits into the culture of care. Annual well-being checks help healthcare professionals engage with their own mental health before burnout takes hold. When a facility-wide crisis occurs, our response team is prepared to deploy quickly with on-site and virtual support.

Consulting

People challenges don’t stop at the individual level. Sometimes an organization needs help building stronger leaders, navigating a succession plan, or understanding why good people are disengaged. That’s the other side of what we do.

MYgroup’s consulting services draw on nearly four decades of experience across diverse industries to help organizations build trust, develop their people, and address the complicated dynamics that no EAP session can solve on its own. From targeted trainings to executive coaching to full organizational health assessments, our approach is grounded in proven models and guided by the same principle that drives everything we do: real people empowering real people.

Training

Core Training

Give your people the skills that don’t show up on a resume or in a job description. Our one-hour core trainings cover the practical interpersonal fundamentals that guide how people actually want to work together: communication, resilience, emotional intelligence, and mental health awareness.

Available on-site or virtually, and customizable to your organization’s needs. We’ll work with you to select the topics that matter most to your workforce and align delivery options to your schedule and culture.

Compliance Training

Some conversations are hard but necessary. Our compliance training programs help your people and leaders navigate the most sensitive workplace issues with clarity and confidence: harassment prevention, substance abuse awareness, diversity, and more.

Built to educate, not just check a box. These sessions go beyond policy review to build real understanding of why these issues matter and what your people can do about them.

Manager Training

Most managers are promoted for what they know, not how they lead. Our programs help managers develop the interpersonal skills that don’t always come naturally to leaders: having difficult conversations, building trust, recognizing when someone is struggling, and knowing how to support growth and development.

Grounded in our Paradigm for Profitability© model. We focus on the foundational attributes needed to become a manager people can trust.

Team Development

A strong team isn’t just a group of talented people ‌ in the same office. Our interactive, customized workshops use psychometric assessments and deep knowledge of workplace dynamics to help teams build a common language, understand each other’s strengths, and develop the mutual trust required to collaborate effectively.

We customize every engagement based on your people’s and your organization’s needs. We don’t run the same workshop twice. We learn your team’s specific dynamics and create a session that increases their knowledge of each other and their confidence in meeting team challenges.

Leadership Development & Coaching

Foundational Leadership

Leadership starts with the basics. And the basics aren’t always basic. Our Foundational Leadership program introduces emerging and newer leaders to the core practices and concepts they need to succeed. Participants discuss real-world scenarios, apply lessons in a group setting, and leave with a practical foundation they can put to work immediately.

Designed for leaders who are ready to grow into the role, not just hold the title. This program gives people the vocabulary and framework to lead with confidence from day one.

Leading Through Trust

Trust is the skill no one teaches and everyone expects. Our flagship leadership development program guides mid-level and experienced leaders through a process of learning and reflection around the essential truths of trusted, effective leadership. Participants develop their personal leadership vision and apply lessons in a collaborative group format.

Built on our Paradigm for Profitability© model. Nearly four decades of working with leaders across industries has taught us that trust is the foundation everything else is built on. This program gives participants the skills needed to intentionally step into trusted and effective leadership.

Psychometric Assessments

Professional growth starts with self-knowledge. Our psychometric assessments give leaders deep insight into their character, personality, and core behavioral patterns. They’re an essential first step in any development journey because real growth starts with honest self-knowledge.

A starting point. Not a label. We use these assessments to open a conversation, not close one. Results are explored with skilled coaches who help leaders understand what the data means and where to go next.

MY360 Assessments

Knowing how you see yourself is one thing. Knowing how others experience you changes everything. Built on our proprietary Paradigm for Profitability©, the MY360 gives leaders a comprehensive, multi-rater view of how they show up across the attributes, competencies, and behaviors that define trusted leadership.

Honest feedback, delivered with support. Results are reviewed with experienced coaches who help leaders process the data, identify patterns, and build a concrete action plan.

Executive Coaching

At the executive level, the work is personal. Our coaches blend business expertise with a deep understanding of human behavior to guide leaders through a process of self-discovery and hold them accountable to the goals that matter most. This isn’t motivational coaching. It’s rigorous, confidential, and built for results.

Matched to the leader, not one-size-fits-all. We carefully pair each executive with a coach whose background and approach fit the leader’s specific challenges and development needs.

Organizational Health & Engagement

Organizational Health Assessment

You can’t fix what you can’t see. Our Organizational Health Assessment provides a customizable, data-rich view of your organization’s culture, engagement levels, and connection to purpose. Detailed demographic breakdowns help you confirm what’s working, identify where things are breaking down, and target your resources where they’ll matter most.

More than a survey. We partner with your leadership team to interpret results, prioritize action areas, and build a roadmap for meaningful change.

Employee Pulse

Annual surveys tell you what is happening. The Pulse let’s you take a deeper dive into your data. Our Pulse platform lets you create topic-specific check-ins that support ongoing dialogue with your people and provide real-time, actionable insights that build on your Organizational Health Assessment results.

Keep the conversation going year-round. As a complement to the Organizational Health Assessment, the Pulse can support targeted dialogue around a specific topic or demographic group so that you can keep the conversation going, measure progress and continue to respond in real time while it still matters.

Strategic Planning

Organizations don’t just outgrow their strategy. They outgrow their leadership structures, their team dynamics, and sometimes the way decisions get made at the top. MYgroup partners with organizations to navigate the people side of strategic change: succession planning, leadership transitions, strategic hiring, and the high-stakes decisions that shape what comes next.

This is where nearly 40 years of solving complex people problems shows up most. Whether it’s helping two siblings figure out how to lead a family-owned organization together or preparing the next generation of leaders to take the reins, we bring the outside perspective, the assessment tools, and the relationship depth to guide organizations through their most pivotal moments.

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Supervisor Orientation Test

Welcome to your Supervisor Orientation Test! There are a total of 12 questions and you need to get at least nine correct to receive a passing grade. You may refer back to the Supervisor Orientation training materials if you need a refresher.

Which statement most closely describes an EAP?

A supervisor is not allowed to dispense a disciplinary action while an employee is being seen by the EAP, even if performance problems are continuing.

EAPs can reduce the risk of lawsuits by helping troubled employees resolve personal problems before they face adverse actions such as termination that can lead to expensive legal challenges.

Many professionals in the workplace may consult with supervisors, but the profession founded on the basis of helping troubled employees and consulting with supervisors in managing and intervening with troubled employees is:

Your employee says she has marital problems after you confront her about coming in late and calling in sick. As a result, you recommend that she call the EAP. The attendance problems stop. However, two months later, attendance problems return. Your prior discussion and recommendation to use the EAP was a "supervisor referral"?

Some employees have personal problems, but no performance problems. How would you respond: Your employee tells you she is having financial problems. She says if things get worse, she might have to file for bankruptcy. She has no performance problems. What would you do?

Your employee has a problem with absenteeism. When confronted, he says he will seek help from the EAP. A month later the absences continue. At this point, there is no need to make a supervisor referral because the employee has already gone.

Which one of these interactions with a troubled employee would most likely be perceived as serious and motivate change?

If you refer an employee to the EAP, but do not consult with the EA professional and do not provide written information concerning performance problems, all of the following are likely to happen EXCEPT:

If the employee is referred to the EAP, but refuses to sign a release of information, the supervisor will have no way of knowing if the employee followed through with the referral.

Meeting with an employee after referral to the EAP, and planning specific dates and times for other follow-up meetings is a powerful way of helping an employee feel a constructive sense of urgency to follow-through with the EAPs recommendations and reduce the likelihood of a return to performance problems.

You are concerned with your employee's continued absenteeism and problematic behavior on the job. You decide to refer your employee to the EAP. Unfortunately the employee does not go after agreeing to do so. How should you respond?