We partner with organizations that put people first.

Employers & HR Leaders

When someone on your team is struggling, the last thing they need is to navigate a directory or phone tree or search a database on their own. MYgroup provides support that’s personal, clinically guided, and stays with your people from first call to last follow-up, with a real person involved every step of the way.

As your people partner, we also work closely with HR leaders and managers on the harder stuff: formal referrals, crisis response, workplace challenges, and complex people issues that don’t have easy answers. You’ll have a dedicated account manager, proactive communication, and decades of experience in your corner.

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School Administrators

When students are supported, the whole campus thrives. School communities face a unique set of challenges: students balancing coursework with personal struggles, navigating relationships, and adjusting to life on their own, often for the first time. MYgroup’s student assistance program (SAP) extends your campus support system with confidential, expert care that meets students where they are.

With a strong local provider network and both in-person and virtual access, students and staff can get support close to home, not just on campus. We also partner with school leadership on the harder conversations: when a student is struggling or a campus crisis requires an immediate response.

Healthcare Brokers & Consultants

Recommend an employee assistance program (EAP) your clients will actually use—and thank you for. When you’re building a benefits package, the EAP often gets overlooked. But the right EAP partner makes the whole package stronger. MYgroup gives your clients something most bundled programs can’t: hands-on, clinically led support that people can easily access and navigate, with a professional guiding them from the first contact through resolution. And with a dedicated MYgroup account manager in your corner, you and your clients will have the tools, resources, and support to make sure people actually use their benefits.

With nearly 40 years of experience, an 80% resolution rate, and long-term client relationships that speak for themselves, MYgroup is an EAP you can recommend with confidence.

What Makes Us Different

  • Nearly 40 years of experience—and the relationships to show for it.
    MYgroup has been a trusted people partner since 1987. Some of our client relationships span more than 30 years. Our partnerships are built on trust, and it shows. When organizations find a partner they can count on, they stay.
  • Hands-on, clinically led care from start to finish.
    When someone reaches out for support, a dedicated clinical care partner will assess the situation, coordinate care with the right provider, and follow through on the case to make sure it's resolved.
  • A people partner for your organization, not just your people.
    Your dedicated account manager checks in proactively, provides resources and promotional materials to keep your team engaged, and tracks utilization so you always know how your people are using their benefits.
  • In-person care when your people need it most—and every other way, too.
    More than 50% of people who access our services prefer in-person support. With one of the largest in-person provider networks in the country, we meet that demand. And for those who prefer virtual, phone, or chat, we offer those too. Access should never be a barrier.
  • Real results, proven by resolution.
    80% of people who complete our formal referral process reach a successful resolution, meaning the issue that brought them in has meaningfully improved. That's not a satisfaction survey. That's what real support looks like.

Industries We Serve

Business

Supporting your people is good for everyone.

From everyday workplace challenges to complex people issues, MYgroup partners with businesses of all sizes to meet the full spectrum of people and organizational needs: EAP services to keep employees healthy and productive, psychometric assessments and team-building workshops, organizational health assessments, and leadership development programs that help attract and retain talent.

Healthcare

Caring for others is demanding work.

MYgroup supports healthcare organizations with programs built specifically for clinical environments: our healthcare assistance program (HAP) for resilience and self-care, an experienced coaching network for healthcare professionals, and succession planning to develop the next generation of leadership.

Education

Every campus has its own rhythm—and its own pressures.

From community colleges to universities, MYgroup helps students, faculty, and staff navigate the demands of academic life. Whether it’s 24/7 access through our EAP and our student assistance program (SAP), anonymous online peer support through Togetherall, or resources to support students and staff through the ups and downs of life, we meet the needs of the whole institution.

Government

The people who serve their communities need support, too.

MYgroup partners with government agencies, counties, and municipalities across the country to meet the unique demands that come with public service. We bring deep experience in management consultation, formal referral coordination, fitness for duty, and on-site critical incident response, including officer-involved situations, correctional incidents, and DOT-related events.

We also offer a specialized first responder assistance program (FRAP) built specifically for the people on the front lines. With typically longer session models, annual well-being checks, resources tailored to first responders and their families, and providers with specific first responder experience, these heroes get the support they need for stressors both on and off the job.

Nonprofit Orgs & Membership-Based Organizations

Mission-driven work starts with people who are supported.

MYgroup helps nonprofits and membership-based organizations make sure their teams have access to the professional care and development they need to show up fully for the people they serve. From free, confidential counseling through our member assistance program (MAP), to leadership development and organizational consulting, we’re here for the helpers, too.

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Supervisor Orientation Test

Welcome to your Supervisor Orientation Test! There are a total of 12 questions and you need to get at least nine correct to receive a passing grade. You may refer back to the Supervisor Orientation training materials if you need a refresher.

Which statement most closely describes an EAP?

A supervisor is not allowed to dispense a disciplinary action while an employee is being seen by the EAP, even if performance problems are continuing.

EAPs can reduce the risk of lawsuits by helping troubled employees resolve personal problems before they face adverse actions such as termination that can lead to expensive legal challenges.

Many professionals in the workplace may consult with supervisors, but the profession founded on the basis of helping troubled employees and consulting with supervisors in managing and intervening with troubled employees is:

Your employee says she has marital problems after you confront her about coming in late and calling in sick. As a result, you recommend that she call the EAP. The attendance problems stop. However, two months later, attendance problems return. Your prior discussion and recommendation to use the EAP was a "supervisor referral"?

Some employees have personal problems, but no performance problems. How would you respond: Your employee tells you she is having financial problems. She says if things get worse, she might have to file for bankruptcy. She has no performance problems. What would you do?

Your employee has a problem with absenteeism. When confronted, he says he will seek help from the EAP. A month later the absences continue. At this point, there is no need to make a supervisor referral because the employee has already gone.

Which one of these interactions with a troubled employee would most likely be perceived as serious and motivate change?

If you refer an employee to the EAP, but do not consult with the EA professional and do not provide written information concerning performance problems, all of the following are likely to happen EXCEPT:

If the employee is referred to the EAP, but refuses to sign a release of information, the supervisor will have no way of knowing if the employee followed through with the referral.

Meeting with an employee after referral to the EAP, and planning specific dates and times for other follow-up meetings is a powerful way of helping an employee feel a constructive sense of urgency to follow-through with the EAPs recommendations and reduce the likelihood of a return to performance problems.

You are concerned with your employee's continued absenteeism and problematic behavior on the job. You decide to refer your employee to the EAP. Unfortunately the employee does not go after agreeing to do so. How should you respond?